We are using the NPM product and are having some problems getting to the Intranet Home page when logging on via the corporate WLAN. We suspect that there may be a timing problem where the NPM service is changing to the unknown network before the Corporate WLAN network is able to connect?
For clarification, do you mean that after your initial login when IE is ran for the first time (by the way is this via a corporate login script?) the corporate home page cannot be found because NPM has set the Unknown Network profile? If so we have occasionally seen this and you’re right; it is down to a timing issue. Actually what happens is NPM scans the available networks during the login process and runs any actions against the matched network. It just depends on whether this scan is performed before the corporate WLAN has connected. Even though your WLAN NPM profile will be set when the WLAN connects, IE will not respond to this change as it will still be searching for the corporate home page with an incorrect proxy.
Can I just confirm that this issue is only seen once at logon and that when the initial start-up page has timed out, you can simply select the IE Home page option and everything then works as expected?
Hi Paul, yes I can confirm that this only happens once after the initial logon. After selecting the home page all works well ok. FYI , it is Group Policy that launches IE not a logon script.
I think we have also seen it whilst connecting on the physical LAN but not very often. I guess by its very nature WLAN logon can be longer sometimes. Maybe the only way for us to know for sure that the network has started before we launch IE is for it to be started as a program action linked to the Corporate Network profile?
Yes that would be the only way to absolutely ensure this. We are working on a new add-in that will allow you to launch a program (IE in this case) when a given NPM Profile is activated. This action will have a number of options to allow you to specify how the program is run e.g. the number of instances of the particular program 1 or many. This should be available for purchase by the end of this month.